Términos y Condiciones

MYMAESTRO TERMS AND CONDITIONS OF USE

Version: 2.0 Effective date: 30.08.2026 Last updated: 30.08.2026

This is a courtesy translation. In case of any discrepancy, the Spanish version prevails (see section 15.6).

1. GENERAL INFORMATION AND DEFINITIONS

1.1 Identification of the provider

The MyMaestro platform (hereinafter, the "Platform") is operated by NUMA SpA, RUT 78.023.683-3, domiciled in SAN MIGUEL, METROPOLITAN REGION OF SANTIAGO, Republic of Chile (hereinafter, the "Operator").

Contact email: legal@mymaestro.cl Website: https://mymaestro.cl

1.2 Definitions

For the purposes of these Terms and Conditions (hereinafter, the "Terms"):

  • Platform: The website mymaestro.cl, its subdomains, mobile applications and any other digital means through which MyMaestro services are provided.
  • User: Any natural or legal person who accesses, browses or uses the Platform, whether as a Client or as a Professional.
  • Client: A registered User who publishes tasks or requests for professional services through the Platform.
  • Professional: A registered User who offers and provides professional services through the Platform, whether as a natural or legal person.
  • Task: A request for professional services published by a Client on the Platform, describing the work required, location, estimated budget and other conditions.
  • Response/Quote: An offer submitted by a Professional in response to a published Task.
  • Service: The professional work agreed between a Client and a Professional through the Platform.
  • Subscription: A recurring payment plan contracted by a Professional to access premium features of the Platform.
  • One-Time Paid Service: A non-recurring paid feature contracted by a Professional, such as featured promotion ("Boost") or the personalized Landing Page.
  • Account: The personal, non-transferable registration of each User on the Platform.
  • Content: Any text, image, file, message or other material published by Users on the Platform.
  • Landing Page: A personalized web page generated for a Professional within the Platform as a promotional tool.

1.3 Purpose

These Terms govern access to and use of the MyMaestro Platform, whose purpose is to facilitate the connection between Clients who require professional services and Professionals who offer them, in the service categories available on the Platform (including, without limitation: plumbing, electricity, cleaning, home maintenance and other professional services).

The Platform is limited to publishing Tasks and professional profiles and facilitating contact between Users. The Operator does not organize, direct or coordinate the provision of the Services, does not assign Tasks to Professionals and does not set the prices of the Services.

1.4 Acceptance

Registration on the Platform and/or use of its services implies full and unconditional acceptance of these Terms, as well as the Privacy Policy and the Cookie Policy. If you do not agree with any of these conditions, you must not use the Platform.

These Terms are permanently available at https://mymaestro.cl/terms, where they can be consulted, stored and printed by anyone.

The Operator reserves the right to modify these Terms at any time:

a) Substantial modifications (those affecting essential rights or obligations of Users, prices or the nature of the service) will be communicated by notification on the Platform and/or email at least 30 days in advance of their entry into force. b) Non-substantial modifications (wording adjustments, incorporation of new features, corrections) take effect upon publication on the Platform. c) Continued use of the Platform after the modifications take effect constitutes acceptance of them. If the User does not agree with the modifications, they may close their Account in accordance with section 13.1.

2. REGISTRATION AND USER ACCOUNT

2.1 Registration requirements

To use the services of the Platform that require registration, the User must:

a) Be over 18 years of age or have the legal capacity to contract under current Chilean law. b) Provide truthful, complete and up-to-date information during the registration process. c) Expressly accept these Terms, the Privacy Policy and, where applicable, the Cookie Policy. d) Verify their email address through the established verification process.

2.2 Registration data

Upon registration, the User must provide at minimum:

  • First and last name.
  • A valid email address.
  • A secure password.
  • Region and comuna of location.

Professionals must additionally provide:

  • A description of their services.
  • Professional category(ies).
  • In the case of legal persons: company name, RUT, company type and supporting documentation.

2.3 Responsibility for the account

The User is solely responsible for:

a) Maintaining the confidentiality of their access credentials (email and password). b) All activities carried out through their Account. c) Immediately notifying the Operator of any unauthorized use of their Account or any other security breach, via legal@mymaestro.cl.

The Operator shall not be liable for losses or damages arising from the User's failure to comply with these obligations.

2.4 One account per person

Each natural or legal person may maintain only one Account on the Platform. Registration of multiple accounts by the same person may result in the suspension or cancellation of all associated accounts.

2.5 Accuracy of information

The User undertakes to keep all information provided in their profile up to date and truthful. The Operator reserves the right to request additional documentation to verify the User's identity or the accuracy of the information provided, and to suspend the Account if false or misleading information is detected.

2.6 Verification of Professionals

The Platform may offer Professionals a voluntary identity and background verification process, which may include validation of the RUT and review of the criminal record certificate (certificado de antecedentes) or other official documentation.

Professionals who successfully complete this process may display a "Verified" badge on their profile. This badge:

a) Certifies only that the indicated documents were reviewed and validated at the time of verification. b) Does not constitute a certification of quality, technical suitability, experience or any guarantee whatsoever regarding the Services provided by the Professional. c) Does not exempt the Client from their duty to verify for themselves the credentials, references and qualifications of the Professional before contracting.

The Operator may withdraw the badge if it becomes aware that the verified information is no longer valid.

3. DESCRIPTION OF THE PLATFORM SERVICES

3.1 Services offered

The Platform offers the following services:

For Clients:

  • Publication of Tasks with description, location, images and estimated budget.
  • Receipt and comparison of Quotes from Professionals.
  • Real-time messaging system for communication with Professionals.
  • Rating and review system for Professionals.
  • Management of the history of contracted Tasks and Services.

Use of the Platform is free of charge for Clients.

For Professionals:

  • Creation and management of a professional profile.
  • Access to Tasks published by Clients by location and category.
  • Sending Quotes and negotiating directly with Clients.
  • Portfolio of completed work.
  • Personalized Landing Page (available as a One-Time Paid Service).
  • Featured promotion ("Boost") of their profile or listings (available as a One-Time Paid Service).
  • Reputation system based on ratings and reviews.

3.2 Nature of the intermediation service

MyMaestro acts exclusively as a technological intermediary that facilitates the connection between Clients and Professionals. The Operator:

a) Is NOT a party to the service contracts concluded between Clients and Professionals. b) Does NOT employ, subcontract or supervise the Professionals registered on the Platform. c) Does NOT guarantee the quality, safety, legality or suitability of the services offered by Professionals. d) Does NOT verify professional titles, licenses, certifications, insurance or qualifications of Professionals, except for the voluntary verification process described in section 2.6, whose scope is limited. e) Does NOT charge commissions on the Services agreed between Clients and Professionals; payment for the Services is made directly between them, outside the Platform. f) Is NOT liable for damages, losses or breaches that may arise from the relationship between Clients and Professionals.

3.3 Service availability

The Operator will use its best efforts to keep the Platform available without interruption. However, it does not guarantee continuous or uninterrupted availability of the service, and interruptions may occur due to:

a) Scheduled or emergency maintenance. b) Platform updates. c) Force majeure or fortuitous events. d) Failures of third-party services (hosting, payment, communication providers).

3.4 Geographic coverage

The Platform currently operates in the 16 regions of Chile and their respective comunas. The availability of Professionals varies by geographic location.

4. PAID SERVICES FOR PROFESSIONALS

4.1 Subscription plans

The Platform offers the following subscription plans for Professionals:

PlanDescription
FREEBasic access to the Platform with limited features.
PROFESSIONALAccess to advanced features, greater visibility and marketing tools.
ENTERPRISEFull access to all features, priority support and business tools.

The specific details of each plan, including prices, features and limitations, are available in the corresponding section of the Platform and may be modified by the Operator with 15 days' prior notice to Users with active subscriptions.

4.2 One-Time Paid Services

In addition to subscriptions, the Platform offers One-Time Paid Services, such as:

a) Boost: Featured promotion of the Professional's profile or listings for a set period. b) Landing Page: Creation and publication of a personalized promotional web page for the Professional.

One-Time Paid Services:

a) Are paid once and do not renew automatically. b) Have the price, duration and specific conditions communicated on the Platform before contracting and payment. c) Begin to be performed once payment is confirmed (for Boost, when the promotion starts; for the Landing Page, when the generation and publication process starts).

4.3 Payment processing

All payments (subscriptions and One-Time Paid Services) are processed through MercadoPago, an authorized payment service provider in Chile. By contracting a paid service, the User additionally accepts the MercadoPago Terms and Conditions.

The Operator does not directly store credit or debit card data. All financial information is managed by MercadoPago in accordance with PCI DSS (Payment Card Industry Data Security Standard).

After each contracting is confirmed, the Operator will send the User a confirmation email to the address registered in their Account.

4.4 Billing and renewal of subscriptions

a) Subscriptions are billed periodically according to the selected cycle (monthly or annual). b) Subscriptions renew automatically at the end of each billing period, unless the User cancels them before the renewal date. c) Prices are expressed in Chilean Pesos (CLP) and include Value Added Tax (IVA) where applicable.

4.5 Subscription cancellation

a) The User may cancel their subscription at any time from their Account settings. b) The cancellation takes effect at the end of the current billing period. c) No proportional refunds will be made for unused days of the current period, except as provided in section 4.6.

4.6 Right of withdrawal

In accordance with article 3 bis of Law No. 19.496 on Consumer Protection, the User may exercise their right of withdrawal within 10 days following the contracting:

a) Subscriptions: provided they have not started using the features of the contracted plan. b) One-Time Paid Services: provided the service has not started to be performed in accordance with section 4.2. The User expressly accepts that, once performance of the service has begun (activation of the Boost or start of Landing Page generation), the right of withdrawal may no longer be exercised.

To exercise this right, the User must communicate it to legal@mymaestro.cl, indicating their full name, RUT, registered email address and the contracted service.

4.7 Price changes

The Operator may modify the prices of paid services at any time. The modifications:

a) Will be communicated at least 30 days in advance. b) Will not affect the current billing period or One-Time Paid Services already contracted. c) Will apply from the next billing period or to new contractings.

5. PUBLICATION OF TASKS AND CONTRACTING OF SERVICES

5.1 Publication of tasks

When publishing a Task, the Client declares and warrants that:

a) The Task description is truthful and complete. b) They have a genuine intention to contract the described service. c) They will fulfill the obligations assumed towards the selected Professional. d) They will not publish illegal, defamatory, discriminatory, obscene content or content that infringes third-party rights.

5.2 Quotes and acceptance

a) Professionals may send Quotes in response to published Tasks. b) When the Client accepts a Quote, the Professional must honor the conditions offered in it. c) The Client's acceptance of a Quote constitutes a direct agreement between the Client and the Professional. d) The Platform is not a party to that agreement and assumes no responsibility for its performance.

5.3 Communication between users

a) The Platform provides Users with a real-time messaging system (chat) to facilitate communication related to Tasks and Services. b) Messages and files shared through the chat are recorded on the Platform. c) It is prohibited to use the messaging system for purposes other than the negotiation and coordination of Services. d) Users must not share sensitive personal information (bank details, passwords, etc.) through the chat.

5.4 Performance and payment of the service

The contractual relationship for the provision of the Service is established directly between the Client and the Professional. Payment for the Service is made directly between them, by the means they agree, without the intervention of the Platform. Both parties are responsible for:

a) Agreeing on the specific conditions of the Service (scope, deadline, price, form of payment). b) Complying with the legal and tax obligations applicable to them, including, in the case of Professionals, issuing the receipts or invoices required by tax regulations. c) Resolving any dispute arising between them directly.

6. RATING AND REVIEW SYSTEM

6.1 How it works

a) After the completion of a Service, Clients may rate and leave reviews about Professionals. b) Ratings and reviews are public and visible to all Users of the Platform. c) Ratings contribute to the Professional's reputation score.

6.2 Review policy

Reviews must:

a) Reflect a real and genuine experience with the Professional. b) Be respectful and constructive. c) Not contain personal information of third parties, offensive, discriminatory or defamatory language. d) Not be false, misleading or published with the purpose of damaging a Professional's reputation.

6.3 Review moderation

The Operator reserves the right to:

a) Moderate and, where appropriate, remove reviews that violate the review policy. b) Use automated content moderation systems to detect inappropriate reviews. c) Investigate reports of fraudulent or abusive reviews.

Reviews removed for moderation reasons may be appealed by the User within 15 days following removal, by writing to legal@mymaestro.cl.

7. CONTENT MODERATION

7.1 Moderation systems

The Platform uses automated content moderation systems based on artificial intelligence, provided by Google Cloud (Natural Language API and Cloud Vision API), to detect content that may violate these Terms, including:

a) Text: Detection of toxic, insulting, profane, threatening, discriminatory or sexually explicit content. b) Images: Detection of adult, violent, medically sensitive or inappropriate content.

7.2 Moderation process

a) Content published by Users (texts, profile images, portfolio, tasks) is automatically analyzed at the time of publication. b) Content exceeding the defined moderation thresholds will be flagged for manual review. c) The Operator may, at its sole discretion, approve, reject or request modifications to flagged content. d) Users will be notified when their content is moderated.

7.3 Appeal

Users whose content has been rejected or removed may file an appeal within 15 days, by writing to legal@mymaestro.cl, indicating:

  • Username.
  • Description of the moderated content.
  • Reasons why they consider the moderation incorrect.

The Operator will resolve the appeal within 10 business days of receipt.

8. USER CONDUCT AND PROHIBITIONS

8.1 General obligations

Every User undertakes to:

a) Use the Platform in good faith and in accordance with its purpose. b) Respect the rights of other Users and third parties. c) Comply with current Chilean law and these Terms. d) Not use the Platform for illegal purposes or purposes contrary to morality and good customs.

8.2 Prohibited conduct

The following is expressly prohibited:

a) Illegal content: Publishing illegal, defamatory, discriminatory, threatening, harassing, obscene, pornographic content or content that promotes violence. b) Fraud: Providing false or misleading information, impersonating identities or creating fraudulent profiles. c) Spam: Sending unsolicited commercial messages, message chains or unauthorized advertising. d) Manipulation: Manipulating the rating system, publishing fake reviews or coordinating artificial ratings. e) Evasion: Attempting to evade moderation systems, Platform policies or access restrictions. f) Technical interference: Attempting unauthorized access to Platform systems, reverse engineering, introducing malware or interfering with the normal operation of the service. g) Data extraction: Using bots, scrapers or any automated tool to extract data from the Platform without the Operator's express authorization. h) Discrimination: Discriminating on the basis of race, gender, sexual orientation, religion, nationality, age, disability or any other condition protected by law.

8.3 Consequences of non-compliance

Failure to comply with these obligations may result in:

a) A formal warning to the User. b) Temporary suspension of the Account (indicating the period and reason). c) Definitive cancellation of the Account. d) Removal of the infringing content. e) Civil or criminal legal action as appropriate.

The Operator will apply these measures proportionally and progressively, considering the seriousness of the infringement, recidivism and the impact on other Users. In serious cases, cancellation may be immediate without prior notice.

9. INTELLECTUAL PROPERTY

9.1 Ownership of the Platform

All intellectual property rights over the Platform, including its design, source code, databases, logos, trademarks, domain names and other elements, are the exclusive property of the Operator or its licensors, and are protected by Chilean and international intellectual property law.

9.2 User content

a) The User retains intellectual property over the content they publish on the Platform. b) By publishing content on the Platform, the User grants the Operator a non-exclusive, worldwide, free, transferable and sublicensable license to use, reproduce, modify, adapt, publish and distribute such content for the purpose of operating, promoting and improving the Platform. c) This license remains in force while the content remains on the Platform and for a reasonable period after its removal, as necessary to complete technical deletion processes. d) The User declares and warrants that they hold the intellectual property rights over the content they publish or that they have the necessary authorizations for its publication.

9.3 AI-generated content

The Platform uses artificial intelligence technology (Google Gemini) to generate text content and images for Professionals' Landing Pages. Users acknowledge and accept that:

a) AI-generated content is based on the information provided by the Professional. b) The Professional is responsible for reviewing and approving the generated content before its publication. c) The Operator does not guarantee the originality, accuracy or suitability of AI-generated content. d) AI-generated content may be subject to the Google Gemini terms of use.

10. LIABILITY AND LIMITATIONS

10.1 Limitation of the Operator's liability

To the maximum extent permitted by Chilean law, the Operator:

a) Shall not be liable for direct, indirect, incidental, special, consequential or punitive damages that may arise from the use of the Platform or the inability to use it. b) Shall not be liable for the quality, safety, legality or suitability of the services provided by Professionals. c) Shall not be liable for the acts, omissions, negligence or breaches of Professionals or Clients. d) Shall not be liable for damages arising from the interruption, suspension or termination of the Platform's services. e) Shall not be liable for the loss of data, income, business opportunities or any other economic loss arising from the use of the Platform.

10.2 Quantitative limit

In any event, the total accumulated liability of the Operator towards a User, for any cause and under any legal theory (contractual, extra-contractual or of any other nature), shall not exceed the total amount paid by said User to the Operator during the 12 months prior to the event giving rise to the claim, or 50,000 CLP, whichever is greater.

10.3 Non-applicable exclusions

The limitations of liability established in this section shall not apply in the event of:

a) Willful misconduct or gross negligence of the Operator. b) Damages arising from the violation of the User's fundamental rights. c) Cases in which Chilean law expressly prohibits the limitation of liability.

10.4 Responsibility of Professionals

Professionals are responsible for:

a) Holding the licenses, permits, qualifications and insurance necessary for the provision of their services in accordance with current legislation. b) The quality and suitability of the services they provide. c) Complying with all labor, tax and social security obligations applicable to them. d) Answering to Clients and third parties for damages that may arise from their services.

The verification of Professionals described in section 2.6 is limited to the credentials indicated there and does not constitute a certification of quality or a guarantee of the Services. Clients are responsible for verifying the credentials of Professionals before contracting their services.

10.5 Responsibility of Clients

Clients are responsible for:

a) Providing truthful and complete information about the published Tasks. b) Verifying the credentials and references of Professionals before contracting them. c) Fulfilling the obligations agreed with Professionals. d) Providing safe working conditions when the Service is performed at their home or premises.

11. INDEMNIFICATION

The User undertakes to hold the Operator, its directors, employees, agents and affiliates harmless from any claim, demand, damage, loss, cost or expense (including attorneys' fees) arising from or related to:

a) The User's use of the Platform. b) The User's violation of these Terms. c) The User's violation of third-party rights. d) The provision or receipt of Services through the Platform. e) The content published by the User on the Platform.

12. NOTIFICATIONS

12.1 Notification channels

The Platform uses the following channels to communicate with Users:

a) Email: To the address registered in the User's Account. b) Web notifications: Through the notification system integrated into the Platform. c) Telegram: If the User has linked their Telegram account (optional channel).

12.2 Notification preferences

The User can configure their notification preferences from their Account settings, choosing which types of notifications they wish to receive and through which channels. Notifications essential to the operation of the service (including payment confirmations and security notices) cannot be disabled.

12.3 Validity of notifications

Notifications sent by the Operator to the email address registered by the User shall be deemed validly made, regardless of whether the User has read them or not. It is the User's responsibility to keep their email address up to date.

13. TERMINATION

13.1 Termination by the User

The User may at any time:

a) Cancel their subscription (if any), effective at the end of the current billing period. b) Request the deletion of their Account, which will entail the deletion of their personal data in accordance with the Privacy Policy, subject to legal data retention obligations.

13.2 Termination by the Operator

The Operator may suspend or cancel a User's Account in the following cases:

a) Breach of these Terms. b) Fraudulent or illegal conduct. c) Prolonged inactivity of the Account (more than 24 months without activity). d) Request from competent authorities. e) Business decision to discontinue the service, with 60 days' prior notice.

13.3 Effects of termination

Upon termination of the Account:

a) The User will lose access to the Platform and all associated services. b) Content published by the User may be deleted, unless there is a legal or contractual obligation to keep it. c) Published reviews and ratings may be kept in anonymized form. d) Obligations arising from previously contracted Services will survive until their full performance. e) The clauses of these Terms which by their nature should survive termination (intellectual property, limitation of liability, indemnification, applicable law) will remain in force.

14. DISPUTE RESOLUTION

14.1 Prior procedure

Before initiating any judicial action, the parties undertake to attempt to resolve the dispute amicably by written communication to legal@mymaestro.cl, allowing a period of 30 days to reach an agreement.

14.2 Mediation

If no agreement is reached within the indicated period, the parties may submit the dispute to mediation before a mediator appointed by mutual agreement or, failing that, before the Mediation and Arbitration Center of the Santiago Chamber of Commerce.

14.3 Jurisdiction

For disputes with Users acting in the course of their business or professional activity, the parties submit to the jurisdiction of the Ordinary Courts of Justice of the comuna of Santiago, Republic of Chile.

In the case of Users who qualify as consumers under Law No. 19.496, the courts determined by that law and the general rules shall have jurisdiction, and nothing in these Terms limits their right to bring claims before the court of their own domicile where the law so allows.

14.4 Consumer rights

Nothing in these Terms limits the non-waivable rights of consumers under Law No. 19.496 on Consumer Protection and its amendments, including the right to resort to the National Consumer Service (SERNAC).

15. GENERAL PROVISIONS

15.1 Applicable law

These Terms are governed by the laws of the Republic of Chile.

15.2 Severability

If any clause of these Terms is declared null, invalid or unenforceable by a competent court, the remaining clauses will remain in full force and effect. The affected clause will be replaced by a valid provision that comes as close as possible to the original intention of the parties.

15.3 Assignment

The User may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Operator. The Operator may assign these Terms to any entity succeeding it in the operation of the Platform, with prior notice to the User.

15.4 Waiver

The failure to exercise or delay in exercising any right or power of the Operator under these Terms shall not constitute a waiver thereof, nor shall the partial exercise of a right prevent its subsequent exercise.

15.5 Entire agreement

These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between the User and the Operator regarding the use of the Platform, and supersede any prior agreement, communication or understanding, whether oral or written.

15.6 Language

These Terms are drafted in Spanish. In case of discrepancy between versions in different languages, the Spanish version shall prevail.

15.7 Force majeure

The Operator shall not be liable for the breach of its obligations when such breach is due to force majeure or fortuitous events, including, without limitation: natural disasters, pandemics, armed conflicts, acts of terrorism, strikes, interruptions of telecommunications or electric power services, governmental acts or any other circumstance beyond the reasonable control of the Operator.

16. CONTACT

For any inquiry, comment or claim related to these Terms, the User may contact the Operator through:

These Terms and Conditions have been drafted in accordance with current Chilean legislation, including Law No. 19.496 on Consumer Protection (and its amendments, including Law No. 21.398), the E-Commerce Regulation (Supreme Decree No. 6 of 2021, Ministry of Economy), Law No. 19.628 on the Protection of Private Life and Law No. 21.719 on Personal Data Protection which replaces it as of December 1, 2026, and other applicable regulations.

Last updated: 30.08.2026